NEMT Resources: Articles, News & Case Studies

An aerial painting depicts a coastal highway running along high cliffs next to the deep blue sea. The view focuses downward on a narrow stretch of paved road as it snakes between a rolling, brush-covered golden-brown landscape and a sharp, sandy cliff face that drops off into the Pacific Ocean. White waves crash onto the shore below, while the distance shows a foggy horizon under a light pink and purple sunset sky with gentle clouds.

Why NEMT payment integrity starts before the claim

For millions of Medicaid members, a ride is the difference between making a dialysis appointment and missing it. Non-emergency medical…

A first-person point-of-view shot from the driver's seat of a commercial van. A hand is on the steering wheel, and the dashboard is visible, showing gauges and an ignition key. Through the windshield and side windows, motion-blurred city streets and buildings are visible.

The gap between SLA performance and network quality in NEMT

Health plans routinely outsource NEMT to a broker, then hold that broker accountable through SLAs: on-time performance thresholds, complaint rate…

Kinetik Newsletter Q3 2026

Infrastructure is the answer. Two problems dominated the Medicaid transportation conversation this quarter, and they turned out to be the…

Announcement graphic with a painted cityscape background in warm orange and blue tones, featuring the headline 'Kinetik introduces member-facing mobile app for NEMT trip management' and a date badge reading 'July 16, 2026.

Kinetik introduces member-facing mobile app for NEMT trip management

The Kinetik Health App allows members to request and manage their rides with real-time driver tracking while connecting every stakeholder…

Announcement graphic with a painterly green landscape background, featuring a white card with the headline 'Kinetik achieves HITRUST r2 certification demonstrating the highest level of information protection assurance' and a dark green date badge reading 'JULY 16, 2026.

Kinetik achieves HITRUST r2 certification demonstrating the highest level of information protection assurance

HITRUST r2 Certification validates Kinetik is committed to strong cybersecurity and protecting sensitive data. LONG ISLAND CITY, N.Y. — July…

Oil painting of the Brooklyn Bridge and Manhattan skyline at golden sunset.

Unchanged purpose. Upgraded presence. Why Kinetik rebranded

Kinetik unveils a new brand reflecting its evolution into a tech-enabled services company orchestrating the movement of people, data, and care.

Kinetik launches new brand, marking evolution into tech-enabled services powering closed-loop healthcare transportation infrastructure

The Company Reflects on Nine Years of Growth in Healthcare Transportation, Shares Evolution as a Full-Service NEMT Operating Partner

Your NEMT broker owns the data. You own the risk.

Texas runs one of the most disciplined Medicaid programs in the country. The state’s overall payment error rate (1.31% against…

The architecture of accountability

NEMT program integrity is fundamentally a data architecture problem, not a technology or oversight problem. When authorization, scheduling, dispatch, execution,…

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