Texas runs one of the most disciplined Medicaid programs in the country. The state’s overall payment error rate (1.31% against…
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A platform that fits your workflows
This isn’t a rip-and-replace. We integrate with your existing systems to improve efficiency, minimize disruption, and deliver results fast.
Flexible business rules
Keep your program running smoothly, even as things change, with customizable rules that help standardize your processes. Easily manage member eligibility, payments, and auto-assign transportation providers to the trips they’re best suited for.
- Set provider rate cards with region-based pricing, service-level rates, and adjustments for weekends, holidays, or other unique scenarios.
- Configure key program details like service levels, appointment types, cancellation policies, and more to match your needs.
- Customize user roles and permissions to align with your organization’s structure.
Program-wide automation
Run a leaner, more efficient transportation program with intelligent automation that eliminates manual work and ensures consistency, accuracy, and control across every workflow.
- Automate routine tasks such as trip assignments, cancellations, and expirations.
- Configure provider response windows and advance notice periods to match your program rules.
Service every mode of transportation
Manage all your members and their unique needs in one platform. Whether it’s a standard trip, recurring service, public transport, or specialized travel, our configurable solution can deliver for every ride mode you offer.
- Scheduled Trips: Handle appointment-based, pickup-based, on-demand, and will-call rides with ease with a traditional NEMT transportation provider.
- Public Transport: Recommend routes and perform eligibility checks for smoother integration.
- Gas Mileage Reimbursement: Manage assigned drivers and mileage costs efficiently.
- Ancillary Services: Simplify reimbursements for flights, meals, lodging, tolls, and parking.
Implementation that fits your schedule
See how Kinetik’s onboarding and implementation process compares to standard solutions.
4x
Faster implementation over other platforms.
Lead the way in transportation
Take control of your NEMT program and deliver the access to care your members deserve.
Other Offerings
Explore our other services
Program modernization
Evaluate and redesign
Get an outside perspective on where you could make improvements, and redesign your system to address those gaps through technology.
Shared ownership
Manage in-house or outsource
Trust Kinetik to run your day-to-day transportation service.
Traditional broker models rely on fragmented, siloed systems that create operational blind spots and limit oversight. Kinetik replaces this outdated approach with a fully digitized, interoperable infrastructure that gives health plans complete visibility, direct control, and trusted data across every trip. Plans gain the tools, workflows, and support needed to proactively manage and oversee their transportation program with confidence — regardless of which operating model they choose.
No. We’re integrated with over 20 of the leading dispatch solutions — likely the one your providers are already using. And for providers without an existing dispatch solution, trips and billing can be managed directly within our platform.
Kinetik customers consistently see:
- Lower average trip cost
- Fewer member complaints
- Reduced grievances
- Faster scheduling and shorter wait times
- Verified trip data and stronger program integrity
This is enabled by real-time data, automated workflows, and a connected provider network.
We know implementation can feel daunting, which is why we do things differently. Once your contract is signed, you’ll have a dedicated team guiding you every step of the way. Most health plans are up and running within 90–120 days, though timelines vary based on scope of work. We keep you informed throughout the entire process so there are no surprises.
Our infrastructure verifies every trip with:
- Real-time GPS breadcrumbs
- Digital trip logs
- Eligibility verification
- Automated claim generation
- Whitelisted pickup/drop-off locations
- Provider credentialing and compliance controls
Health plans finally get trusted, auditable data across the entire trip lifecycle.
The network ownership and build will be determined by the model selected. Health plans can leverage their existing transportation partners and networks, access a digitized and connected network through Kinetik’s integrations, or a combination of both.
Not necessarily. Plans can:
- Keep their call center and use Kinetik’s Kinetik Atlas
- Use Kinetik’s Concierge Services to outsource call center operations
- Or implement a hybrid approach
We design workflows based on your staffing model.
Kinetik supports full interoperability with transportation provider dispatch systems, care management platforms, eligibility systems (834 ingestion), and claims systems (835/837 processing). Our API-first infrastructure ensures safe and compliant data exchange across all stakeholders.
Members benefit from:
- Reliable, on-time transportation
- Real-time trip updates
- A self-service app (or call center support)
- Reduced wait times and fewer missed/canceled rides
- More consistent routing and scheduling
The result is fewer member complaints and greater trust between health plans and the communities they serve.
Yes — Kinetik meets the industry’s highest standards, including:
- HITRUST
- SOC 1 Type 2
- SOC 2 Type 2
- HIPAA Privacy & Security Rules
Our infrastructure was purpose-built for Medicaid, health plans, and regulated environments.
In the spotlight
News, articles, and resources
The national NEMT market is projected to grow from $8.66 billion in 2021 to $15.58 billion by 2028, an increase of…
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Webinar recording For rural communities, the path to care is rarely straightforward. Distance, scarce resources, and disconnected systems create barriers…
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