Texas runs one of the most disciplined Medicaid programs in the country. The state’s overall payment error rate (1.31% against…
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Transforming NEMT
An industry-changing combination
We help health plans implement industry-leading NEMT programs by combining our interoperable technology with tailored program design.
Configure member benefits
Adjust service levels and coverage to meet the specific needs of your members, ensuring access to the right services at the right times.
Establish your own transportation provider network
Create a direct, flexible network of transportation providers so you can retain control over service quality, cost, and member satisfaction.
Mobilize your transportation providers
Assign, track, and manage trips across your provider network through our integrated platform and have visibility into what’s happening at all times.
Kinetik Offering
Our product suite
A smarter, more connected way to run your NEMT program
Kinetik Atlas unifies the entire transportation journey into a single command center, simplifying the management of ride requests and making it easy to book recurring, future, and urgent rides.
You’re able to automate scheduling, optimize routing, and even reduce fraud with GPS data capture. With Kinetik Atlas, booking the right rides for the right members has never been easier.
View detailed and up-to-date member profiles and automatically verify insurance status in real-time.
Access detailed member information (such as mobility needs or recurring appointments) to book rides tailored to each individual’s requirements.
Send messages and updates directly to providers through the app, keeping everyone informed and reducing miscommunication.
Dispatch Assistant works with existing dispatch systems to help health plans manage transportation more effectively.
We integrate with your existing technology to track rides in real-time, provide status updates, and manage delays. With this level of visibility, you’re able to streamline your transportation program, reduce manual work, and ensure members get to their appointments on time.
We integrate with 18+ major dispatch systems, making implementation simple with no need for drastic changes to existing processes.
Digitally accept or reject trips and seamlessly assign them through your connected dispatch system.
Collect detailed trip information and automatically generate a claim.
Make working with transportation providers effortless by using their preferred claim management platform — Kinetik Billing.
Our solution simplifies the billing and claim process for transportation providers by automating submissions and speeding up payments, so they can focus on delivering high quality service for your members.
Track the status of submitted claims and payments in real-time, ensuring complete transparency and faster payment turnaround.
Stay compliant with regulations and avoid billing errors with built-in fraud detection and compliance features that safeguard your operations.
Integrate directly with health plans’ systems for faster, more accurate billing and reconciliation, reducing administrative hassle.
The Kinetik Health App provides an easy and convenient way for members to schedule and manage rides – all from their personal device.
Giving members the ability to independently manage their own transportation means fewer missed appointments, improved member satisfaction, and reduced administrative burden on you and your team.
Members can track their ride status in real-time, giving them confidence and reducing missed appointments.
Automated reminders and notifications help keep members informed about upcoming rides, reducing no-shows.
Members can set preferences for their rides (such as wheelchair-accessible vehicles), ensuring their specific needs are met.
Security you can count on
Protecting your data is our top priority, so we’ve built in robust safeguards like advanced multi-layer encryptions and proactive vulnerability assessments to keep your data secure whether it’s in transit or at rest.
- SOC 2, HITRUST, and HIPAA Certified
- Annual penetration testing and vulnerability scans.
Health Plan
“Kinetik gives us a much deeper level of insight into both member profiles and trip details. We can see everything — from appointment types and trip mileage to real-time status updates — giving us clarity on distance and logistics, even when we’re unfamiliar with the area. The platform allows us to manage utilization more effectively by tracking levels of service, vendor assignments, and trip lengths. Profile notes ensure consistency when members call in or when handling grievances, and having full visibility into travel related expenses has been a game-changer. None of this was possible with a broker.”
In the spotlight
News, articles, and resources
The national NEMT market is projected to grow from $8.66 billion in 2021 to $15.58 billion by 2028, an increase of…
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Webinar recording For rural communities, the path to care is rarely straightforward. Distance, scarce resources, and disconnected systems create barriers…
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