We’re here to support you 
and your team

Lacee was so helpful and I appreciated all the information she was able to give me – Truthfully, Thank you, to your whole department. You all help so many people who otherwise wouldn’t be able to get to their appointments – you are all so amazing!

Thanks to Kinetik, we’ve successfully internalized our Non-Medical Transportation benefit. This solution has outperformed our former broker by every metric — improving customer service, strengthening provider relationships, and delivering substantial cost savings. Our partnership with Kinetik fuels our enthusiasm to expand this success into NEMT and new territories.

[Kinetik] is quite user friendly. It is such a far and away improvement from MTM – it’s unbelievable.

The transportation department is absolutely amazing! I have had to call several times at the last minute and you all have saved me and never have let me down. Thank you to you all for being the best there is!

Kinetik has strict controls that prevent providers from billing beyond set limits, which our team defines at the time of booking. We can also set trip limits so long-distance rides are flagged for prior approval, triggering a review to ensure the member is going to the closest available provider. This directly helps us reduce waste in the system.

We’ve been with Kinetik for over a year now and I can say that they are more than just a billing company. Their software and service is great and they have always been supportive when I have questions or concerns regarding my billing or other NEMT related topics.

Kinetik gives me greater control over every aspect of trip management — from reviewing ride requests and assigning providers to investigating failed rides and tracking trip statuses in real-time.

Kinetik has made billing my claims a much simpler and easier process. Extremely organized interface and portal with a knowledgeable staff that responds quickly and is solution oriented.

Kinetik has completely changed the way I manage member transportation requests. I can now confidently reassure members when their provider is en route, set up urgent short-notice trips without relying on a third party, and review past trips to identify reliable providers for the future. Having everything — notes, trip history, member demographics, and preferred providers — all on one screen is a huge advantage.

It’s really a pleasure working with you guys. [Kinetik] is super simple and easy to use. Made everything easier. Really appreciate it. Btw, what others health plans do you guys work with? So, I can apply with them.

Kinetik gives us a much deeper level of insight into member profiles and trip details — from appointment types and mileage to real-time status updates. The platform lets us manage utilization more effectively by tracking levels of service, vendor assignments, and trip lengths, while profile notes ensure consistency across every member interaction. None of this was possible with a broker.

This actually seems far superior to the MTM site… and a MILLION times superior to the ModivCare site

…it looks pretty straightforward and it’s definitely an easier process than what we’ve been doing for over 10 years.