Texas runs one of the most disciplined Medicaid programs in the country. The state’s overall payment error rate (1.31% against…
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Your NEMT program, powered by Kinetik
Deliver a premium member experience without the day-to-day hassle. We can manage everything related to your program – from the provider network to call centers, compliance, and more.
Step 1
Establish a provider network
We’ll build out a robust network of transportation providers by combining our own network with your preferred providers.
Step 2
Driver onboarding and credentialing
Our team trains and credentials drivers and vehicles to ensure full compliance, making sure each provider meets your program’s needs and standards.
Step 3
Transparent data and reporting
We provide trusted, on-demand reporting to keep you informed. Our comprehensive reports cover every metric you need to measure success and ensure SLAs are met.
Step 4
Consistent program management
We continually monitor and manage program performance on your behalf, focusing on efficient trip completions, consistent high quality service and a premium member experience.
Save time and money
Kinetik’s intelligent platform automates routine program tasks, saving time across scheduling, billing, and oversight.
By reducing fraud, waste, and administrative overhead, health plans operate more efficiently and deliver better results for members.
- Cut grievances from 20% to under 3%.
- Lower no-show rates
- Boost ride completion rates
Never worry about compliance again
Our team stays up to date on the latest regulations and standards, so you don’t have to, ensuring you remain compliant and avoid legal complications.
- HITRUST
- SOC 2 & SOC 1
- HIPAA Certified
- NIST Cybersecurity
Deliver a better member experience
Your members deserve compassionate, efficient support when arranging critical healthcare transportation. Our dedicated call center goes beyond basic scheduling to deliver the white-glove service that drives member satisfaction and retention.
- Dedicated health plan desk: Direct line for your team to resolve urgent member situations and prevent escalations.
- Specialized member advocates: Trained in behavioral health, disability accommodation, and cultural sensitivity.
- Proactive issue management: Real-time monitoring to identify and resolve patterns before they become complaints.
Ongoing platform enhancement and innovation
Quick response time to resolve issues
Ownership of data & access to on-demand reporting
Lead the way in transportation
Take control of your NEMT program and deliver the access to care your members deserve.
Other Offerings
Explore our other services
Program modernization
Evaluate and redesign
Get an outside perspective on where you could make improvements, and redesign your system to address those gaps through technology.
Full ownership
Configuration the Kinetik platform
Ensure your powerful new platform is optimized and set up to align with your goals.
Traditional broker models rely on fragmented, siloed systems that create operational blind spots and limit oversight. Kinetik replaces this outdated approach with a fully digitized, interoperable infrastructure that gives health plans complete visibility, direct control, and trusted data across every trip. Plans gain the tools, workflows, and support needed to proactively manage and oversee their transportation program with confidence — regardless of which operating model they choose.
No. We’re integrated with over 20 of the leading dispatch solutions — likely the one your providers are already using. And for providers without an existing dispatch solution, trips and billing can be managed directly within our platform.
Kinetik customers consistently see:
- Lower average trip cost
- Fewer member complaints
- Reduced grievances
- Faster scheduling and shorter wait times
- Verified trip data and stronger program integrity
This is enabled by real-time data, automated workflows, and a connected provider network.
We know implementation can feel daunting, which is why we do things differently. Once your contract is signed, you’ll have a dedicated team guiding you every step of the way. Most health plans are up and running within 90–120 days, though timelines vary based on scope of work. We keep you informed throughout the entire process so there are no surprises.
Our infrastructure verifies every trip with:
- Real-time GPS breadcrumbs
- Digital trip logs
- Eligibility verification
- Automated claim generation
- Whitelisted pickup/drop-off locations
- Provider credentialing and compliance controls
Health plans finally get trusted, auditable data across the entire trip lifecycle.
The network ownership and build will be determined by the model selected. Health plans can leverage their existing transportation partners and networks, access a digitized and connected network through Kinetik’s integrations, or a combination of both.
Not necessarily. Plans can:
- Keep their call center and use Kinetik’s Kinetik Atlas
- Use Kinetik’s Concierge Services to outsource call center operations
- Or implement a hybrid approach
We design workflows based on your staffing model.
Kinetik supports full interoperability with transportation provider dispatch systems, care management platforms, eligibility systems (834 ingestion), and claims systems (835/837 processing). Our API-first infrastructure ensures safe and compliant data exchange across all stakeholders.
Members benefit from:
- Reliable, on-time transportation
- Real-time trip updates
- A self-service app (or call center support)
- Reduced wait times and fewer missed/canceled rides
- More consistent routing and scheduling
The result is fewer member complaints and greater trust between health plans and the communities they serve.
Yes — Kinetik meets the industry’s highest standards, including:
- HITRUST
- SOC 1 Type 2
- SOC 2 Type 2
- HIPAA Privacy & Security Rules
Our infrastructure was purpose-built for Medicaid, health plans, and regulated environments.
In the spotlight
News, articles, and resources
The national NEMT market is projected to grow from $8.66 billion in 2021 to $15.58 billion by 2028, an increase of…
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Webinar recording For rural communities, the path to care is rarely straightforward. Distance, scarce resources, and disconnected systems create barriers…
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