Texas runs one of the most disciplined Medicaid programs in the country. The state’s overall payment error rate (1.31% against…
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Redesign your program to meet the needs of the future
Better transportation for your members doesn’t just happen overnight — you need a custom approach, the right technology, and an efficient way to manage it all. Our team will work alongside you to transform your program into one that delivers on all three, ensuring every member has equitable access to care.
Step 1
Onsite assessment
We start by joining you onsite for an in-depth assessment, during which we review your current operations, uncover bottlenecks, and understand your unique program goals.
Step 2
Stakeholder insights
We engage every stakeholder — from executives and care managers to call center teams and transportation providers — to surface needs, pressure points, and priorities, giving us a 360° view of your program.
Step 3
Program design
Armed with those insights, we’ll design a roadmap for your program — prioritizing where technology can replace manual processes and streamline operations.
Step 4
Implementation
Once we’re aligned on the program’s new design, we’ll embed our technology into your workflows, train your team, and stay by your side through every step of the launch.
Programs We Design
One partner. Every program. Every mode.
We modernize and optimize transportation programs across every benefit program and plan type, supporting every transportation mode and service your program requires.
Medicaid
Medicare
advantage
Dual special needs (D-SNP)
Long-term services and supports (LTSS)
Program of all-inclusive care (PACE)
Non-medical transportation (NMT)
Non-emergency medical transportation (NEMT)
Public transport
Meals and lodging
Gas mileage reimbursement (GMR)
Unlock program-wide visibility
See what’s happening across your entire NEMT program on demand — giving you the insight to shift from reactive management to proactive program leadership
- Configurable dashboards that align to plan-specific KPIs
- Complete in-app visibility into trip activity, network performance, cost drivers, and member experience trends
- Centralized governance across providers to drive consistency, accountability, and higher performance standards
Eliminate the data silos driving up costs
Fragmented workflows create data silos and blind spots, driving up costs — interoperability brings structure and coordination across your entire program, enabling you to optimize staffing, provider networks, and financial resources with precision.
- Automated trip validation eliminates incorrect or inflated claims before they reach your payment systems
- Clean-claim generation and standardized billing reduce administrative friction and rework for both plans and providers
- FWA detection identifies anomalous billing patterns and mitigates unnecessary spend across all transportation modes
Elevate member experience at every touchpoint
Make every ride simple and stress-free. With mobile scheduling, updates every step of the way, and clear communication throughout, we help you deliver a premium, member-first experience.
- Reliable, predictable trips improve appointment adherence and reduce avoidable downstream costs.
- Multi-modal coordination ensures each member gets the most appropriate option – traditional providers, rideshare, gas mileage reimbursement, or specialized services.
- Digital status updates reduce member frustration, grievances, and costly inbound call volume.
Case Study
A proven model for modernizing NEMT
Real results delivered at scale – digitized operations, measurable cost savings, and a stronger member experience backed by actual data.
97% of rides are digitized, reducing FWA by providing complete visibility and verifiable data on every trip.
61% reduction in complaint-to-trip ratio, improving member satisfaction and overall experience.
48% reduction in average cost per ride, enabling reallocation of resources toward higher-value care initiatives.
Lead the way in transportation
Take control of your NEMT program and deliver the access to care your members deserve.
Tailored Offerings
Discover the model that fits your program
Full ownership
Ensure your powerful new platform is optimized and set up to align with your goals.
Shared ownership
Trust Kinetik to run your day-to-day transportation service.
Traditional broker models rely on fragmented, siloed systems that create operational blind spots and limit oversight. Kinetik replaces this outdated approach with a fully digitized, interoperable infrastructure that gives health plans complete visibility, direct control, and trusted data across every trip. Plans gain the tools, workflows, and support needed to proactively manage and oversee their transportation program with confidence — regardless of which operating model they choose.
No. We’re integrated with over 20 of the leading dispatch solutions — likely the one your providers are already using. And for providers without an existing dispatch solution, trips and billing can be managed directly within our platform.
Kinetik customers consistently see:
- Lower average trip cost
- Fewer member complaints
- Reduced grievances
- Faster scheduling and shorter wait times
- Verified trip data and stronger program integrity
This is enabled by real-time data, automated workflows, and a connected provider network.
We know implementation can feel daunting, which is why we do things differently. Once your contract is signed, you’ll have a dedicated team guiding you every step of the way. Most health plans are up and running within 90–120 days, though timelines vary based on scope of work. We keep you informed throughout the entire process so there are no surprises.
Our infrastructure verifies every trip with:
- Real-time GPS breadcrumbs
- Digital trip logs
- Eligibility verification
- Automated claim generation
- Whitelisted pickup/drop-off locations
- Provider credentialing and compliance controls
Health plans finally get trusted, auditable data across the entire trip lifecycle.
The network ownership and build will be determined by the model selected. Health plans can leverage their existing transportation partners and networks, access a digitized and connected network through Kinetik’s integrations, or a combination of both.
Not necessarily. Plans can:
- Keep their call center and use Kinetik’s Kinetik Atlas
- Use Kinetik’s Concierge Services to outsource call center operations
- Or implement a hybrid approach
We design workflows based on your staffing model.
Kinetik supports full interoperability with transportation provider dispatch systems, care management platforms, eligibility systems (834 ingestion), and claims systems (835/837 processing). Our API-first infrastructure ensures safe and compliant data exchange across all stakeholders.
Members benefit from:
- Reliable, on-time transportation
- Real-time trip updates
- A self-service app (or call center support)
- Reduced wait times and fewer missed/canceled rides
- More consistent routing and scheduling
The result is fewer member complaints and greater trust between health plans and the communities they serve.
Yes — Kinetik meets the industry’s highest standards, including:
- HITRUST
- SOC 1 Type 2
- SOC 2 Type 2
- HIPAA Privacy & Security Rules
Our infrastructure was purpose-built for Medicaid, health plans, and regulated environments.
In the spotlight
News, articles, and resources
The national NEMT market is projected to grow from $8.66 billion in 2021 to $15.58 billion by 2028, an increase of…
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Webinar recording For rural communities, the path to care is rarely straightforward. Distance, scarce resources, and disconnected systems create barriers…
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