A new article in Forbes titled “The Role of Technology and Innovation in the Future of Medicaid” showcases insights from Sufian Chowdhury, CEO of Kinetik. Sufian highlights several of the structural challenges facing today’s Medicaid and health-plan landscape, particularly the need for stronger digital infrastructure, greater transparency, and a reduction of inefficient layers between plan administrators, brokers, providers, and members.
Across the country, many Medicaid programs still run on technology built in the 1970s, which leads to limited oversight and interoperability problems. As a result, fraud ranging from false mileage claims to billing scams continues across a fragmented healthcare system where outdated and disconnected technology makes real-time detection difficult.
At Kinetik, these gaps are exactly why we built our platform. Transportation is not just a logistics problem — it is a care-access and cost-efficiency challenge that matters deeply in a capitated, value-based world. We deliver solutions that map directly to this challenge by:
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Connecting health plans, brokers and providers through an API-based platform that brings real-time scheduling, dispatch, claims and payment into one system.
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Eliminating payment latency and manual claims processing, helping partners reduce lag times between ride completion and reimbursement, the very friction Sufian observed when entering this industry.
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Delivering transparency and oversight that allow plan administrators to monitor utilization, spot trends, and control cost-leakage rather than using legacy “black-box” broker models.
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Enabling scalability and stronger network adequacy, where rides are easier to schedule, providers are better engaged, and members are less likely to miss critical care because of transportation barriers.
By way of example, when a health plan partners with Kinetik, they gain access to our Trip Scheduler, Trip Assistant, and RCM modules, which are all designed to align member access goals with operational and financial metrics.
In his Forbes article, Sufian emphasizes that digital transformation in Medicaid is imperative: “As I see it, every dollar lost to fraud is a dollar that could have funded chemotherapy, physical therapy or mental health services.” At Kinetik, we couldn’t agree more, and we remain committed to translating that vision into concrete technology, deployment and results across the health-plan ecosystem.
Read the full article here: Forbes - “The Role of Technology and Innovation in the Future of Medicaid”
