Sufian Chowdhury, CEO of Kinetik, addresses a critical issue plaguing the non-emergency medical transportation (NEMT) industry: widespread fraud and inefficiency. He outlines how Kinetik is leveraging technology to close loopholes that have long enabled practices like phantom rides, excessive mileage claims, and billing code manipulation. These aren’t just administrative errors—they directly inflate healthcare costs and erode trust in the system.
Kinetik’s platform offers a digital overhaul of legacy systems that often rely on manual paperwork and outdated communication methods. Real-time eligibility checks prevent ineligible ride requests from ever being scheduled. Each trip is tracked and documented digitally from the moment it’s scheduled to the time the patient is dropped off, providing full traceability. These digital records reduce opportunities for data manipulation and simplify audits.
Sufian emphasizes that automation doesn’t just cut costs—it creates a more transparent and accountable environment for both providers and payers. This also helps ensure that patients are receiving the services they’re actually entitled to, without delays caused by backend errors or billing disputes. In short, it’s not just about catching fraud after it happens; it’s about making it harder to commit in the first place.
Read more about Kinetik’s approach to securing the NEMT system: HIT Consultant – Kinetik CEO Sufian Chowdhury on Fighting NEMT Fraud & Waste
