Empowering
care through
connectivity
Businesses across the country trust Kinetik to protect and secure their personal and
sensitive data. Privacy and security is our top priority and we committed to doing so in
accordance with applicable regulations and industry best practices.
Last Updated: August 20, 2024
This website is operated by Kinetik Healthcare Solutions, Inc. (hereinafter the “Kinetik”). This privacy policy governs your access to Kinetik’s website www.kinetik.care (the “Website”) and the services provided by Kinetik (the “Services”). The term “you”, “your”, or “User(s)” shall refer to any entity or person that accesses, views, uses our Services, and/or starts an account with us. The terms “we”, “our”, and “us” shall refer to Kinetik.
Since we may gather certain types of information about our users, we feel you should fully understand our policy and the terms and conditions surrounding the capture and use of that information. This Privacy Policy discloses what information we gather and how we use it. The private information you provide on the Services will be used only for its intended purpose.
BY VISITING, SIGNING UP, USING AND ACCESSING THE SERVICES, YOU CONSENT TO THE DATA PRACTICES DESCRIBED IN THIS STATEMENT. IF YOU DO NOT AGREE WITH OUT PRIVACY PRACTICES, DO NOT USE THE SERVICES.
INFORMATION WE COLLECT
We will collect information, including both Personal Information and Non-Personal Information, when you interact with us and the Services, for example when you:
PERSONAL INFORMATION
“Personal Information” means information about you that specifically identifies you or, when combined with other information we have, can be used to identify you. As a general rule, we do not collect Personal Information about you when you visit and/or use the Website, unless you choose to provide such information to us. Submitting Personal Information through the Website is voluntary. By doing so, you are giving us your permission to use the information for the stated purpose.
LEGAL BASIS FOR COLLECTING YOUR PERSONAL INFORMATION We collect, process and use your information for the purposes described in this Privacy Policy, based at least on one of the following legal grounds:
With Your Consent: We ask for your agreement to process your information for specific purposes, and you have the right to withdraw your consent at any time.
When Performing this Agreement: We collect and process your Personal Information in order to provide you with the Services, following your acceptance of this Privacy Policy; to maintain and improve our Website and Services; to develop new services and features for our Users; and to personalize the Website in order for you to get a better user experience.
Legitimate Interests: We process your information for our legitimate interests while applying appropriate safeguards that protect your privacy. This means that we process your information for things like detecting, preventing, or otherwise addressing fraud, abuse, security, usability, functionality or technical issues with our Website, protecting against harm to the rights, property or safety of our properties, or our users, or the public as required or permitted by law; enforcing legal claims, including investigation of potential violations of this Privacy Policy; in order to comply and/or fulfill our obligation under applicable laws, regulation, guidelines, industry standards and contractual requirements, legal process, subpoena or governmental request, as well as our Terms and Conditions and our billing process.
INFORMATION WE COLLECT AND HOW WE COLLECT INFORMATION
Through this Website and the associated Services, we may collect information that can identify you when you voluntarily submit it to us. Your Personal Information may include:
STORAGE OF PERSONAL INFORMATION
We will take reasonable precautions, as well as physical, technical, and organizational measures in accordance with industry standards, as described herein, to protect your Personal Information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. The Website is maintained in the United States of America and all servers, which store your Personal Information, are secured and located in the United States of America. Computer safeguards, such as firewalls and data encryption may be used to protect your information. We authorize access to your information only for those employees or agents who require it to fulfill their job responsibilities and these individuals are required to treat this information as confidential. However, the security of information on or transmitted via the Internet cannot be guaranteed. Unauthorized entry of use, hardware or software failures, and other factors may compromise the security of your Personal Information. All information you send to us electronically or through email is not secure. Any transmission is at your own risk as the transmission of information via the Internet is not completely secure. Users are solely responsible for protecting their passwords, limiting access to their computers, and signing out of the Account after their sessions. Your information will be retained for as long as your Account is active or is needed to provide you with the Services, having regard to the purposes described in the Privacy Policy and the legal and regulatory requirements.
NON-PERSONAL INFORMATION
We collect and temporarily store certain information about your usage of the Website. Non-Personal Information means information that alone cannot identify you, including data such as cookies, pixel tags, web beacons, and device information. The information includes, without limitation:
Device Data – We may collect information such as: the type of computer and/or mobile device you use; the unique device ID of your computer and/or mobile device; the IP address of your computer and/or mobile device; the operating system of your computer and/ or mobile device; and the type of mobile internet browsers of your computer and/or mobile device.
Usage Details – When you access and use the Website, we may automatically collect certain details of your access to and use of the Website, including traffic data, location data, logs and other communication data and the resources that you access and use on or through the Website.
Location Information – When you first visit or use the Website we may request permission to collect and use your device’s precise geolocation. You can opt not to permit the collection of this information, but you may not be able to use the Website and the Services provided by Kinetik without access to your location. We need your location information in order to provide our Services. You can control how and whether we collect your precise geolocation information through your device’s settings.
If you do not want us to collect this information, you may either change your device’s privacy settings or do not access or use the Website or the Services.
PERSONAL HEALTH INFORMATION
We shall not have access to any Protected Health Information or Electronic Protected Health Information, (collectively the “PHI”) of any third party. In the event we inadvertently or accidentally have access to any PHI, we will not use or further disclose any other than as permitted or required by Law. PHI means, subject to the definition provided at 45 C.F.R. § 160.103, individually identifiable health information that we receive from a Covered Entity or a Business Associate or creates, receives, transmits, or maintains on behalf of a Covered Entity for purposes of performing services. We will at all times use appropriate safeguards and comply with the Security Rule at Subpart C of 45 C.F.R. Part 164 (where applicable), with respect to PHI, to prevent use or disclosure of the PHI other than as provided for by this Section. Kinetik will report to any applicable party of any use or disclosure of PHI not provided for or permitted of which it becomes aware, or any security incident of PHI of which it becomes aware.
INFORMATION COLLECTION TECHNOLOGIES
The technologies we use for automatic information collection may include:
Cookies (or mobile cookies): We may use “cookies” on our Website to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you. The purpose of a cookie is to tell the web server that you have returned to a specific page. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Website.
Web Beacons: Pages of the Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an e-mail and for other related Website statistics.
Social Ad Platforms: We may also use Google Analytics, Facebook, Twitter and LinkedIn’s functionality of re-marketing through their tracking cookies and pixel-based retargeting services. This means that if you provided your consent to Google, Facebook, Twitter or LinkedIn (the “Social Ad Platforms”) to be provided with personalized commercial offers, you may be served with ads (including advertisements of third parties) based on your access to the Website, outside of the Website and across the internet. In such an event, the Social Ad Platforms, will place cookies on your web browser and use such cookies to serve you ads based on past visits to our Website.
CHANGING YOUR DATA COLLECTION SETTINGS
We strive to provide you with choices regarding the Personal Information you provide to us. You may need to adjust the settings on your computer and/or device to restrict the collection of information by the Website, but this may prevent you from accessing all of the features of the Website.
Tracking Technologies: You may be able to set your browser or device to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies or block the use of other tracking technologies, some parts of the Website may then be inaccessible or not function properly.
Location Information: You can choose whether or not to allow the Website to collect and use real-time information about your device’s location through the device’s privacy settings. If you block the use of location information, some parts or all of the Website may be inaccessible or not function properly.
Social Ad Platforms: If you wish to opt-out of re-targeting and tracking functionality of the Social Ad Platforms, you may do so through each platform directly. PLEASE NOTE that these tracking and targeting by Social Ad Platforms, is provided pursuant to your engagement with the Social Ad Platforms and the actual nature and scope of Personal Information collection and processing performed by such Social Ad Platforms may not be fully known to us. If you would like to learn more or make further inquiries with respect to such nature or scope please refer to each Social Ad Platforms directly.
In addition, if you wish not to receive ads from us based on information we obtain from use of cookies and pixel tags, send us an e-mail to support@kinetik.care and we will respond within a reasonable time-frame and in accordance with applicable laws.
THIRD-PARTY AUTOMATIC INFORMATION COLLECTION
When you use the Website or its content, certain third parties may use automatic information collection technologies to collect information about you or your device. These third parties may include:
These third parties may use tracking technologies to collect information about you when you use the Website. The information they collect may be associated with your Personal Information or they may collect information about your online activities over time and across different websites, mobile applications and other online sites. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
HOW WE USE YOUR INFORMATION
We use information collected as described in the Privacy Policy for the following:
Operation
Manage your account
Usage and Analytics
Location - We will use location data for the following reasons:
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
HOW WE DISCLOSE YOUR PERSONAL INFORMATION
The Personal Information you provide to us whether voluntarily or automatically, may be used and disclosed without limitations, in the following instances:
HOW WE DISCLOSE YOUR NON-PERSONAL INFORMATION
HOW TO ACCESS, UPDATE, WITHDRAW CONSENT OR DELETE YOUR INFORMATION
If the law applicable to you grants you such rights, you may ask to access, correct, or delete your Personal Information that is stored in our systems or that we otherwise control. You may also ask for our confirmation as to whether or not we process your Personal Information or ask to withdraw any consent you have previously provided to Kinetik in connection with our use and processing of your Personal Information. Subject to the limitations in law, you may request that we update, correct, or delete inaccurate or outdated information. You may also request that we suspend the use of any Personal Information the accuracy of which you contest while we verify the status of that data.
If you wish to exercise any of these rights or withdraw your consent, please contact us at: support@kinetik.care. When handling these requests, we may ask for additional information to confirm your identity and your request. Please note, upon request to delete your Personal Information, we may retain such data in whole or in part to comply with any applicable rule or regulation and/or response or defend against legal proceedings versus us or our affiliates, or as we are otherwise permitted under such law applicable to you. While we strive to honor all reasonable requests, please be aware that we backup the data to prevent accidental or malicious destruction of your information. Information on backup servers may take some time to be completely deleted from the system. If you request that we remove you from our system and delete all your information, please note that you may still receive materials while your request is being processed.
If you request that your information be deleted, we will keep your information for a period of time in order to deter fraud, by ensuring that persons who try to commit fraud will not be able to avoid detection simply by closing their Account and opening a new Account. However, if you request to delete your information, your Personal Information will not be used by us or our third-party providers for any further purposes, nor sold or shared with third parties, except as necessary to prevent fraud and assist law enforcement, as required by law, or in accordance with this Privacy Policy.
SECURITY
We take reasonable steps to protect the personal data provided to us from unauthorized access, use or disclosure. The safety and security of your information also depends on you. Unfortunately, the transmission of information via the internet and mobile services is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your personal information transmitted through our Website. Any transmission of Personal Information is at your own risk. We are not responsible for any third-party circumvention of any privacy settings or security measures we provide. If you suspect that there has been a breach of the security of your data you should contact us and include details of the nature of the breach, the date of the breach, and the full circumstances of the breach.
COMPLIANCE WITH APPLICABLE LAWS AND REGULATIONS
We represent and warrant that we will comply with all applicable laws, rules, regulations, directives and guidelines regarding the collection, use and disclosure of data collected from or about Users or specific devices which apply to the services utilized hereunder (collectively, the “Rules”).The term “Rules” shall include, without limitation, (i) United States Federal Trade Commission Laws regarding the collection, use and disclosure of data from or about users and/or specific devices; (ii) the Children’s Privacy Protection Act of 1998 (COPPA) and (iii) if applicable, the Rules of any other jurisdiction, including and European Union General Data Protection Regulation (“EU GDPR”), rules, regulations and/or directives promulgated by a pertinent Data Protection Act, and all amendments and updates to them or regulations as replaced or superseded from time to time.
NOTICE CONCERNING CHILDREN
We do not direct our Website or Services directly or indirectly towards children. We do not target the Website towards children, nor do we knowingly collect information about children. If we learn that the information of a child under the age of thirteen (13) is stored within its system, we will promptly delete any information in that Account. If you become aware that a child under the age of 13 has provided us with Personal Information, please notify us immediately and we will terminate the Account and delete such information.
UPDATES TO THIS POLICY
We reserve the right to change, modify, update, add, or remove portions of this Privacy Policy at any time. Any changes or updates will be effective immediately upon posting to this page. When we do update it, for your convenience, we will make the updated policy available on this page. If you opt out of receiving communications, you may not receive certain notifications, however, they will still govern your use of the Services, and you are responsible for proactively checking for any changes. We encourage you to check this Privacy Policy frequently to stay up to date on any changes. You can determine if changes have been made by checking the effective date on the Privacy Policy. Continued use of the Website after the effective date of any change in this Privacy Policy will constitute acceptance of such changes and it will signify that you agree to abide by and be bound by the modified Privacy Policy.
CONTACT US
If you have questions, comments, or concerns regarding this Privacy Policy, please contact us and we will respond to your request within a reasonable timeframe. Please include the following information in your request (1) Your name; (2) Your contact information, including phone number, mailing address, and email address; and (3) The precise nature of your request, inquiry, or complaint.
By Mail:
Kinetik Healthcare Solutions, Inc.
11-48 46th Rd
Long Island City, NY 11101
By Email:
CALIFORNIA CONSUMER PRIVACY ACT
These additional disclosures are required by the California Consumer Privacy Act and are effective as of July 6, 2022:
Categories of personal information collected. The personal information that we may collect, or may have collected from consumers in the preceding twelve months, fall into the following categories established by the California Consumer Privacy Act, depending on how you engage with the Kinetik:
For more information about the personal information we collect, refer to the section above “INFORMATION WE COLLECT AND HOW WE COLLECT INFORMATION”.
Categories of personal information disclosed for a business purpose. The personal information that we may have disclosed about consumers for a business purpose in the preceding twelve months fall into the following categories established by the California Consumer Privacy Act, depending on how you engage with the Kineitk:
For more information about the personal information we may disclose to third parties for a business purpose, here.
Your Rights. You may have the right under the California Consumer Privacy Act to request information about the collection of your personal information by us, or access to or deletion of your personal information. If you wish to do any of these things, please contact us. Depending on your data choices, certain services may be limited or unavailable.
No sale of personal information. In the preceding twelve months, we have not sold any personal information of consumers, as those terms are defined under the California Consumer Privacy Act.
No Discrimination. We will not discriminate against any consumer for exercising their rights under the California Consumer Privacy Act.
PRIVACY NOTICE ADDENDUM
Last updated March 01, 2024
This privacy notice for Kinetik Healthcare Solutions ("we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at support@kinetik.care
SUMMARY OF KEY POINTS
This summary provides key points from our privacy notice, you can find out more details about any of these topics below.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
Do we process any sensitive personal information? We do not process sensitive personal information.
How do we process your information? We process your information to communicate with you via SMS notification(s).
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services including:
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process.
In Short: You may review, change your acceptance to receive SMS notification(s), at any time.
If you have questions or comments about this notice, you may contact our Data Protection Officer (DPO) by email at complianceteam@kinetik.care, or contact us by post at:
Kinetik Healthcare Solutions, Inc.
11-48 46th Rd
Long Island City, NY 11101
Empowering
care through
connectivity