The Crucial Role of Non-Emergency Medical Transportation Providers in Driving Health Equity

The Crucial Role of Non-Emergency Medical Transportation Providers in Driving Health Equity

Non-emergency medical transportation (NEMT) services are essential for ensuring that vulnerable populations, particularly those on Medicaid, can access the healthcare they need. For many individuals, transportation is one of the most significant barriers to receiving medical care, leading to missed appointments, delayed treatments, and ultimately poorer health outcomes. NEMT providers play a key role in bridging this gap, enabling patients to attend medical appointments, access necessary treatments, and maintain their overall health.

Beyond simply providing rides, NEMT services contribute valuable insights into patients' social determinants of health. By interacting with patients regularly, transportation providers are often in a unique position to observe issues that affect a patient's well-being, such as lack of access to nutritious food, housing instability, or other challenges that may go unnoticed by healthcare professionals. This information can be shared with healthcare providers to help create a more comprehensive care plan that addresses the broader needs of patients.

In addition to improving access to healthcare, NEMT services are a vital component in achieving health equity. They ensure that patients, regardless of their socioeconomic status or geographic location, have an equal opportunity to receive care. As healthcare systems continue to evolve, recognizing and integrating the role of NEMT in care management will be crucial in improving health outcomes and advancing health equity for all.

Read the full article authored by Sufian Chowdhury, Kinetik CEO, in MedCity News here: The Crucial Role of NEMT Providers in Driving Health Equity

 

 

About client

Safe and cost effective solution

Divine Right Transportation provides safe and cost effective transportation to addiction and recovery programs, pharmacy trips, doctors appointments, clinic visits, physical therapy, diabetes treatment, dialysis treatment, oncology trips, and more.

Their company strive to provide safe and timely social assistance and health-related transportation needs to those who are under-served with limited income.

Partnership with Kinetik

After three years of operating only in California, Divine Right Services was ready to expand its non-emergency medical transportation footprint in 2022. But with more states, more regulations and more rides to process, Divine Right would need a massive infusion of billing staff.

Instead, they brought on RCM Pro billing services from Kinetik.

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Challenge

Quickly schedule and manage patient trips with full visibility into transportation benefit utilization. Trip Scheduler and Trip Assistant improves patient flow and lets healthcare workers get back to providing care.

Solution

With the nation’s largest digitally integrated NEMT transportation network, Kinetik is your partner for scalability. Trip Scheduler streamlines trip assignment and provides full ride visibility.

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Impact

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Robert McBride

Founder and CEO at Divine Right Transportation

Billing can be very labor-intensive and manual. Kinetik has automated a huge part of the process and allows our people to deliver a better customer experience because they are not pushing paper.

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Robert McBride

Founder and CEO at Divine Right Transportation

Billing can be very labor-intensive and manual. Kinetik has automated a huge part of the process and allows our people to deliver a better customer experience because they are not pushing paper.

What our clients say

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Brian Lawrence

Head of Financial Department at HCA Healthcare

Superior to any other service we have ever used. They taught our team how to build email and SMS automation from scratch. In the past, our employees were unsure how automation worked.

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Brian Lawrence

Head of Financial Department at HCA Healthcare

Superior to any other service we have ever used. They taught our team how to build email and SMS automation from scratch. In the past, our employees were unsure how automation worked.

avatar

Brian Lawrence

Head of Financial Department at HCA Healthcare

Superior to any other service we have ever used. They taught our team how to build email and SMS automation from scratch. In the past, our employees were unsure how automation worked.

avatar

Brian Lawrence

Head of Financial Department at HCA Healthcare

Superior to any other service we have ever used. They taught our team how to build email and SMS automation from scratch. In the past, our employees were unsure how automation worked.

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