Kinetik is addressing a critical gap in the healthcare system by bringing much-needed infrastructure to the non-emergency medical transportation (NEMT) industry. As explained by CEO and co-founder Sufian Chowdhury, the platform isn’t simply a digital upgrade—it’s a reimagining of how patients access transportation to care. What was once a fragmented, paperwork-heavy process involving fax machines and disjointed phone calls has become a coordinated ecosystem through Kinetik’s API-driven solution.
The conversation highlights how Kinetik links transportation providers directly to health plans and Medicaid, streamlining payments and making reimbursement faster and more reliable. It automates compliance and standardizes data collection, which helps solve chronic inefficiencies in the sector. This has a direct impact on the patients who rely on these services—often the most vulnerable, including the elderly, individuals with disabilities, and those living in transportation deserts.
Sufian also discusses how scalability and interoperability are essential components of NEMT infrastructure. By creating a platform that plugs into multiple stakeholders without needing extensive customizations, Kinetik has been able to expand nationally while maintaining quality and consistency. The end goal isn’t just operational efficiency, but to ensure equitable access to healthcare through reliable transport.
Listen to the full discussion here: Health Tech Spotlight
