Rebuilding NEMT: A Modern, Scalable Transportation Model for Health Plans

Rebuilding NEMT: A Modern, Scalable Transportation Model for Health Plans

At the Becker’s Healthcare Spring Payer Issues Roundtable, Kinetik’s CEO, Sufian Chowdhury, joined the Becker's Healthcare Podcast for a live conversation on the future of Non-Emergency Medical Transportation (NEMT). In an era where healthcare efficiency and cost control are top priorities, Chowdhury outlined how Kinetik is transforming the outdated NEMT model into a modern, scalable, and accountable system.

Chowdhury explains how the current NEMT landscape—often reliant on legacy systems and fragmented workflows—is ripe for innovation. Kinetik is leading this change by introducing real-time data integration, interoperability, and a centralized model where health plans directly manage their transportation provider networks. This foundational shift brings measurable improvements across the board.

Key Takeaways from the Podcast:

  • Reduced Fraud, Waste, and Abuse: Through enhanced visibility and automated checks, Kinetik’s platform strengthens program integrity by detecting and preventing irregularities before they escalate.

  • Streamlined Experience: The platform simplifies the entire journey—for both members and transportation providers—by connecting all stakeholders through a unified, digital workflow.

  • Transparency and Accountability: With real-time data and reporting, health plans gain better oversight, enabling them to optimize costs while improving member access and experience.

As Medicaid programs nationwide seek to modernize and scale, Kinetik’s technology offers a proven, future-ready approach to delivering efficient, compliant, and patient-centered NEMT services.

Listen to the full podcast episode here.

About client

Safe and cost effective solution

Divine Right Transportation provides safe and cost effective transportation to addiction and recovery programs, pharmacy trips, doctors appointments, clinic visits, physical therapy, diabetes treatment, dialysis treatment, oncology trips, and more.

Their company strive to provide safe and timely social assistance and health-related transportation needs to those who are under-served with limited income.

Partnership with Kinetik

After three years of operating only in California, Divine Right Services was ready to expand its non-emergency medical transportation footprint in 2022. But with more states, more regulations and more rides to process, Divine Right would need a massive infusion of billing staff.

Instead, they brought on RCM Pro billing services from Kinetik.

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Challenge

Quickly schedule and manage patient trips with full visibility into transportation benefit utilization. Trip Scheduler and Trip Assistant improves patient flow and lets healthcare workers get back to providing care.

Solution

With the nation’s largest digitally integrated NEMT transportation network, Kinetik is your partner for scalability. Trip Scheduler streamlines trip assignment and provides full ride visibility.

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Impact

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Robert McBride

Founder and CEO at Divine Right Transportation

Billing can be very labor-intensive and manual. Kinetik has automated a huge part of the process and allows our people to deliver a better customer experience because they are not pushing paper.

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Robert McBride

Founder and CEO at Divine Right Transportation

Billing can be very labor-intensive and manual. Kinetik has automated a huge part of the process and allows our people to deliver a better customer experience because they are not pushing paper.

What our clients say

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Brian Lawrence

Head of Financial Department at HCA Healthcare

Superior to any other service we have ever used. They taught our team how to build email and SMS automation from scratch. In the past, our employees were unsure how automation worked.

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Brian Lawrence

Head of Financial Department at HCA Healthcare

Superior to any other service we have ever used. They taught our team how to build email and SMS automation from scratch. In the past, our employees were unsure how automation worked.

avatar

Brian Lawrence

Head of Financial Department at HCA Healthcare

Superior to any other service we have ever used. They taught our team how to build email and SMS automation from scratch. In the past, our employees were unsure how automation worked.

avatar

Brian Lawrence

Head of Financial Department at HCA Healthcare

Superior to any other service we have ever used. They taught our team how to build email and SMS automation from scratch. In the past, our employees were unsure how automation worked.

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