Access to safe, reliable transportation is a foundational part of healthcare—but for many patients, especially Medicaid recipients, it remains one of the biggest barriers. Long wait times, unreliable service, and outdated systems have plagued the non-emergency medical transportation (NEMT) sector for years. What should be a simple ride to a clinic often turns into a logistical nightmare, delaying treatment and worsening health outcomes.
Spotting the disconnect between modern transportation technology and the archaic systems powering NEMT, Kinetik set out to rebuild the infrastructure from the ground up. Rather than layering new features on top of a broken system, the approach focused on integrating every part of the NEMT experience—from ride requests and real-time tracking to billing and insurance verification—into one connected platform. Automating the verification process and building a direct pipeline between healthcare payers, transportation providers, and patients means rides can now be scheduled and confirmed in minutes, not days.
This isn’t just a convenience upgrade—it’s about improving care continuity and reducing missed appointments that lead to avoidable hospitalizations. By reengineering the technical backbone of NEMT, Kinetik is turning a once-fragmented system into a coordinated network capable of delivering rides when they’re needed most.
Listen here: From 72-hour Waits to Real-Time Rides
