Kinetik's Revenue Cycle Management platform (RCM) helped VioX streamline its claim submission process, add technology to their business that was easy to use, and get a reliable resource on NEMT billing.
Streamlined claim submission process
With Kinetik’s platform, claim submission and resubmission for rejected claims became as simple as clicking a button rather than manually submitting claims through each provider or broker portal. Kinetik compiled all of the claim information into one platform, which made the process substantially more efficient.
Easy-to-use technology platform
Technology implementation can be a large barrier to entry for many transportation providers. Juan and Sarah both agreed that “being able to navigate the platform in a way that is easy to read and understand” was of the utmost importance to their team when adding new technology to their business.
Knowledgeable and easily accessible customer service
VioX’s leadership team shared that “Kinetik’s Customer Success team is extremely knowledgeable in NEMT claim processing, which greatly contributes to our company’s success.” Kinetik’s customer satisfaction remains consistent as our team has achieved a Net Promoter Score (NPS) of 88, with anything between 70-100 being considered an “excellent” rating. Our score greatly exceeds the industry average, which is currently between 40-50.
The rejected trips were hurting us financially. With Kinetik, we were able to re-submit claims in an efficient manner
The rejected trips were hurting us financially. With Kinetik, we were able to re-submit claims in an efficient manner
Robert McBride
Founder and CEO, Divine Right Transportation
Being able to hand off one of the most complicated and burdensome parts of the industry to Kinetik has made a tremendous difference. It’s lightened our load so we can focus on what we want to do — serve patients — and not get bogged down with billing issues.
Bill Yuhnke
President, Liberty Yellow Cab
Kinetik's RCM Pro billing service has helped our company consolidate billing and get paid faster. We're saving on costs because we don't need a team of billers to handle this process. Plus, we're confident that our operations are in compliance with industry regulations.
Francine Rahe
Controller, CBR Transport
Kinetik is an AMAZING company with incredible customer service, and brilliant billing specialists. I trust their work. They have allowed our company to scale easily. I'm truly impressed.
Jeremy Scalzi
President and CEO, M7
Kinetik has cut our administrative costs by more than half, allowing our family business to provide more personalized service and improve the standard of care.
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